SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

What does a day in the life as a Technical Support Representative L3 look like?

Provides advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service

Identifies and troubleshoots advanced technical problems, and provides timely and effective solutions to customers

Communicates technical solutions to non-technical customers in a clear and concise manner

Reports system issues to leadership

Documents customer interactions and technical issues in a customer relationship management (CRM) system

Provides feedback on product improvements and enhancements based on customer feedback and technical issues

Mentors other team members based on business needs

Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules

Collaborates with other departments as needed to resolve customer issues

Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

Adheres to company policies and procedures

Meets or exceeds performance targets for related KPI’sPerforms other duties as assigned

What are the required qualifications for a Technical Support Representative L3?

At least 3 years experience of software/application troubleshooting issues for customers

Email supportexperience

Cryptocurrency application experience

Cryptocurrency background and hands-on experience

Proficiency in using computer applications and software

Strong communication skills, both verbal and written

Additional Information

Ninja Perks and Benefits

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

Software Application Support (Cryptocurrency)