Sr. Manager, Education Platforms

At Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. 

We are seeking a highly skilled Platform Manager for our Customer Education Program to join our dynamic team. The ideal candidate will have a background in education product and program management, with experience in managing learning management systems (LMSs) and developing customer education initiatives. As the Platform Manager, you will play a pivotal role in managing the platform used for delivering customer education programs and ensuring an exceptional learning experience for our customers.

• Location: Remote-first (United States) 
• Full-time
• Exempt status
• The cash compensation for this role is tailored to align with the cost of labor in different U.S. geographic markets. The base pay for this role ranges from $118,00 in our lowest geographic market up to $166,300 in our highest geographic market. These figures are in $USD and apply to candidates in the United States. The specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
• Reporting to the Sr. Director, Education

As a Platform Manager, you’ll: 

• Own the LMS and certification platforms used to deliver customer education programs, including requirements definition, platform launch, and ongoing maintenance. Develop and implement strategies for optimizing the use of the LMS to support various types of learning experiences, including self-paced courses, instructor-led training, and certifications.
• Manage Operations and Design team responsible for the UI/UX and implementation of education platforms. Collaborate with internal stakeholders to define and prioritize requirements for the LMS and customer education platforms. 
• Work closely with the IT and engineering teams to implement and integrate the LMS with other systems and platforms, ensuring seamless functionality and user experience.
• Monitor and analyze usage data and learner feedback to assess the effectiveness of the LMS and customer education programs, identifying opportunities for improvement and optimization.
• Manage relationships with external vendors and partners involved in the provision of LMS services and related technologies, ensuring alignment with business needs and objectives.
• Provide training and support to internal stakeholders and end-users on the use of the LMS and related technologies, ensuring a smooth onboarding process and ongoing support. Develop and maintain documentation, training materials, and resources for internal stakeholders and end-users of the LMS, including administrators, instructors, and learners.
• Stay abreast of industry trends, emerging technologies, and best practices in learning management systems and customer education to drive continuous improvement and innovation.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.

You’ll thrive as a Platform Manager if you have:

• Proven experience in product management, program management, or related roles, preferably in SaaS education.
• Experience managing LMSs, including configuration, customization, and administration.
• Strong project management skills with the ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners.
• Analytical mindset with the ability to analyze data and metrics to drive decision-making and continuous improvement.
• Customer-centric approach with a focus on delivering an exceptional learning experience for end-users.
• Technical proficiency with LMS's, content authoring tools, and related technologies.
• Experience in the design and delivery of customer education programs is a plus.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

• Equity ownership (RSUs) in a growing, privately-owned company
• 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
• Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
• Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
• Monthly stipends to support health and wellness, smart work, and professional growth
• Professional career coaching, internal learning & development programs
• 401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
• Discounted Pet Insurance offering (US only)
• Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.

To join Webflow, you'll need a valid right to work authorization depending on the country of employment.

If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.

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