We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

The

Payment Performance Associate will be responsible for supporting the performance of our payment service providers (PSPs) and identifying ways to improve the payment performance for the capital.com group.

Responsibilities:

Report Generation – timely and accurate delivery of Daily/Weekly/Monthly payment performance reports

Performance Analysis – Daily analysis of our payment performance and making necessary enhancements to payment processes across multiple countries.

This will include:

Improving deposit authorisation rates

Analysing negative reviews from our customers to payments

Analysing any payment complaints from our customers

Reducing the number of withdraws processed as refunds.

Work with our fraud reporting officer and identify ways to enhance ways to reduce payment fraud risk.

Fee Analysis – Analyse the fees being charged by our PSPs compared to the fees that capital.com are expecting to pay. Identify/Challenge any differences.

Requirements:

Strong Excel knowledge essential

Understanding of the Fintech industry.

Great to have:

Prior Experience analysing payment performance

Understanding of Customer Payments

Prior Experience working within the financial services industry.

Personal qualities:

Willingness to learn

Analytical skills

Teamwork

Communication

Multitasking

Attention to detail.

What you will get in return:

You will join the Company, that cares about work and life balance

Hybrid type of work (3 days/week from office)

Medical Insurance after the probation period

Modern and outstanding equipment

Annual bonuses

Employee referral program

Full annual performance assessment.

Additional Information

Be a key player at the forefront of the digital assets movement, propelling your career to new heights!

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.

Capital

Payment Performance Associate