We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Start Date: ASAP

Salary: $2,600,000

Work Schedule: 8AM-5PM Colombia Time, Monday - Friday

Work Set Up:Remote

Type of Contract:Full Time

Equipment Provision: Company Provided

What does a day in the life as a Billing and Collections Specialist look like?

Prepares data by checking, sorting, and reviewing information of each customer with accuracy through systems provided.

Reviewing the Contracts.

Processing the Parent, Venue Customers & activating Subscriptions

Adding and recovering Accounts Payable Contacts.

Checking and adding Billing Addresses.

Detecting issues caused by Bounced Email Addresses.

Sending emails to customers requesting for Invoices and Statement of Accounts.

Processing payments

If payment declined, reviewing the account and notify the customer

Detecting unapplied payments in customers, preparing invoices, and reporting it to the client.

Providing assistance to the customer with documents they need

Assisting customers with updating the account information

Answering calls from customers

Reporting to US-based clients for any concerns and issues.

Performs other functions that may be assigned from time to time.

Comply with data integrity and security policies.

What are the required qualifications for a Billing and Collections Specialist?

At least 2 years of experience in a Customer Support and/or Billing Analyst/Collectionsrole

Experience in Accounts Receivable

Strong written and oral communication skills in English - with emphasis on the strong communication skills.

Comfortable with collection calls over the phone.

Strong attention to detail and able to relate to different customers

Excellent creative and thinking skills

Strong presentation and communication skills

Experience working with SaaS products

Having these qualifications are helpful, but not required

NetSuite

ZenDesk

Additional Information

Ninja Perks and Benefits

● Competitive compensation

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

Experience

infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Supportninja

Billing and Collections Specialist (COL)